Terms of Service

Last Updated: July 24, 2025

Introduction

These Terms of Service ("Terms") govern your use of the website operated by PRFCT AGENCY ("we," "us," or "our") and the services we provide. By accessing our website or using our services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access our website or use our services.

Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms. You agree not to use our website:

  • In any way that violates any applicable federal, state, local, or international law or regulation
  • To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation
  • To impersonate or attempt to impersonate PRFCT AGENCY, a PRFCT AGENCY employee, another user, or any other person or entity
  • To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the website, or which may harm PRFCT AGENCY or users of the website

Service Availability

PRFCT AGENCY provides plumbing and HVAC services in select areas. Service availability may vary by location. We reserve the right to refuse service to anyone for any reason at any time. We do not guarantee that our services will be available in all locations or at all times.

Scheduling and Appointments

When you schedule a service appointment through our website or by phone, you agree to:

  • Provide accurate and complete information
  • Be available at the scheduled time or provide at least 24 hours' notice for cancellations
  • Ensure safe access to the service area
  • Have an adult (18 years or older) present during the service

We will make reasonable efforts to arrive at the scheduled time, but arrival times may vary due to unforeseen circumstances. We reserve the right to charge a fee for missed appointments or late cancellations.

Pricing and Payment

Pricing for our services may vary depending on the specific service, location, and other factors. We will provide you with an estimate before performing any work. However, additional charges may apply if unforeseen issues arise during the service. Payment is due upon completion of service unless otherwise agreed upon in writing.

Warranties and Guarantees

PRFCT AGENCY provides warranties on certain services and parts as specified at the time of service. These warranties may vary by service type and location. Except for these specific warranties, all services are provided "as is" without any warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose.

Limitation of Liability

To the maximum extent permitted by law, PRFCT AGENCY shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

  • Your use or inability to use our website or services
  • Any unauthorized access to or use of our servers and/or any personal information stored therein
  • Any interruption or cessation of transmission to or from our website
  • Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our website by any third party

In no event shall our total liability to you for all claims exceed the amount paid by you to us for the specific service giving rise to the claim.

Indemnification

You agree to defend, indemnify, and hold harmless PRFCT AGENCY, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of our website or services.

Intellectual Property

The PRFCT AGENCY name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of PRFCT AGENCY or its affiliates or licensors. You must not use such marks without the prior written permission of PRFCT AGENCY. All other names, logos, product and service names, designs, and slogans on this website are the trademarks of their respective owners.

SMS and Marketing Communications

By providing your phone number and opting in to receive SMS messages, you agree to receive text messages from PRFCT AGENCY regarding your service appointments, promotions, and other information. Message and data rates may apply. You can opt-out at any time by replying "STOP" to any message. By providing your email address, you agree to receive email communications from us. You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any marketing email.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which our principal place of business is located, without giving effect to any principles of conflicts of law.

Dispute Resolution

Any dispute arising from or relating to these Terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in the county where our principal place of business is located. Each party shall be responsible for its own costs and expenses, including attorney's fees.

Changes to These Terms

We may revise and update these Terms from time to time in our sole discretion. All changes are effective immediately when we post them. Your continued use of our website or services following the posting of revised Terms means that you accept and agree to the changes.

Contact Information

Questions or comments about these Terms should be directed to:

PRFCT AGENCY
Phone: 1-888-378-7155
Email: terms@prfctagency.com